I recently had a user complain that they couldn't get their SFB client to sign-in...what's funny is we've been running SFB for over a year and they've never been able to use it.
When attempting to sign in, the following error is thrown:
Skype For Business can't sign in. You might not have the permissions needed for Skype For Business to access the Windows file system, or there might be a problem with your installation of Office.
The user can sign in on another machine, so it's definitely something wrong with this particular client and not their account.
The Problem:
After some digging, I checked the following path on the user's machine:
"%localappdata%/Microsoft/"
The "Office" folder didn't exist, which explains why there's a permission problem...can't have perms on a non-existent folder.
The Fix:
Completely close the SFB Client and Outlook
Copy the "%localappdata%/microsoft/office" folder from a working machine to the problem machine.
Start SFB and Outlook
Now the user should be able to sign-in!
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